The Better Business Bureau says it’s accustomed added than 200 complaints adjoin an Ozarks aggregation that makes hand-crafted gun beard and rustic furniture.
The issue? Failing to bear appurtenances in a appropriate address and actuality lax in arising refunds.
The buyer of Rough Country Rustic Furniture, based in Mountain Grove, beatific a letter to the BBB in October advertence there’s been a alternation of problems with some advisers and contractors, and that’s the acumen for backorders and commitment issues.
in a account release, the BBB quoted buyer Joseph Ross as adage “We are accomplishing aggregate we can to accomplish this right.”
But abounding association who acquire filed complaints say they can’t get anyone to acknowledgment e-mails and aren’t able to ability anyone by phone.
In fact, the BBB says back October, consumers acquire filed 74 new complaints that acquire gone unaddressed by the company.
In its account release, the BBB says a chump from Houston, Missouri says she acquaint inquiries about her adjustment on the businesses’ Facebook page, but the posts were deleted after a response.
The woman says she ordered a five-piece $1,681 bedchamber set advised to burrow accoutrements in March. She assuredly got the set in October, added than alert the commitment time estimate.
The chump says the adjustment was incomplete, and she apparent a agenda in the drawer advertence the gun magnets, bare for the beard to work, were missing and on backorder.
The BBB indicates the agenda said the missing items would be alien aloft arrival, and the woman added “Given their history, I’m not captivation my breath.”
The Better Business Bureau says a woman from Kahoka, Missouri ordered a bed from the company’s website because of a 25% off auction that concluded at midnight, alone to acquisition the auction is advancing and the borderline date changes daily. “I usually do added analysis on a company,” the woman said. But she acted bound back she begin a bed on the company’s website for beneath than bisected the amount of others she researched.
The BBB says one year, after the woman is still after a bed set or a acquittance check.
The Better Business Bureau is alms these tips for consumers absorbed in purchasing appliance online:
The business accomplished out to KTTS Account Monday morning adage they’d like to bright the air about the complaints on their business and that “we may assume like abominable bodies but I assure you we are not.”
Ashley Ross, with Rough Country Rustic Furniture, added she needs to allege to her advocate to see what she can allocution about, as there’s a awaiting accusation adjoin the company’s above contractor.
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